Due to the lockdown in China (covid) and global shipping delays, there are certain fabrics and colours that are not available from time to time. Should this happen you will be notified and requested to replace with the next best match.

We are able to provide our customers with affordable luxury by operating as an online store. We have one showroom in Sandton, Johannesburg. However we deliver across South Africa. Free delivery for orders over R15 000 within 50km in Johannesburg.

Please chat with us on by clicking on the chat icon or WhatsApp +2783 988 8894. We endeavour to respond same day.

Checkout easily with VISA and Mastercard or log onto your Payfast or Microcred account. You can also pay by EFT in which case please let us know your preference on chat, we will send you banking details and once you send proof of payment to shop@skhome.co.za with your invoice number, we will start your order.

Banking details:

Account Name: SK Home

Bank Name: Standard Bank

Account Number: 370860500

Branch: Sandton

Branch code: 019205

Our website is encrypted, and we do not store your credit card details, therefore we are a secure online shopping experience like many other stores in SA.

We offer laybuys, you are welcome to determine your own frequency of payments or we can work on three equal payments to cover your order. Once the final installment is received, your order will be added to the production queue. We currently also provide extended payment terms via our partner Mobicred. All orders must be settled to SK Home in full before the manufacturing process begins.

Delivery charges depend on the weight and angles of the items ordered and will be charged accordingly to the level of work required as follows:
FREE	For orders over R15000, within 50km JHB and ground floor drop off delivery only
R680	Main areas JHB drop off/ground floor
R850	Main Areas PTA / Centurion drop off/ground floor
QUOTED	Larger orders may attract a larger truck fee or multiple deliveries
QUOTED	For any other area, you will be quoted directly by the transporter
+R350	Upstairs/First Floor
+R1850	When hoisting is required
+R680	A minimum of R680 charged for installation and R450 per installed item thereafter
R150-R350	Décor items and cushions
Drop off means placing items into a room on ground floor. SK HOME does not profit from deliveries.

PLEASE NOTE DUE TO THE EXHORBITANT INCREASES IN FUEL GLOBALLY, our delivery partners have increased prices, SK Home continue to subsidise our clients deliveries on the below basis.

In most cases, no, however for larger orders, delivery fees can be affected due to their weight and size and in these cases the answer is yes. However please be comforted that this will be discussed with you before proceeding with your order and you can choose to cancel your order if this is a dealbreaker. The delivery of furniture items are not as simple as overnight couries (unfortunately). The weight and dimensions of furniture causes the delivery fee to fluctuate.

PLEASE NOTE: Due to the exhorbitant fuel hikes globally, our delivery partners have increased prices. SK Home continues to subsidise our clients delivery charges on the below basis.

Free delivery for orders over R15 000 within 50km in Johannesburg.

The delivery of furniture items are not as simple as overnight couriers (unfortunately). The weight and dimensions of furniture causes the delivery fee to fluctuate.

SK Home subsidises the delivery fee as a value add to our clients and therefore you automatically receive a discounted delivery charge. Due to the dimensions of typical furniture items, we charge:

• a flat fee of R560 for delivery within 50km in Johannesburg
• for distances between 51km and 100km, delivery fee is R850
• for distances between 101km and 200km, delivery fee is R1350
• for distances more than 200km and nationwide, delivery fee is R1950 on a pooled basis schedule.
• For smaller decor items under a certain weight, delivery is R180 countrywide.
• The above delivery fee covers a typical “cart”. For larger orders, we reserve the right to charge a delivery top up fee. This will be agreed up front before we proceed with an order. The delivery top up fee can be activated if the number of items or the weight of the items are greater than the typical “cart”. This usually occurs with our commercial clients who place large orders for their events and functions businesses or show houses and furnished estates etc. or if custom measurement orders require a larger than normal truck to deliver.

We do not profit from delivery fees.

We deliver across South Africa with our delivery partners. Delivery to neighboring countries can be arranged, please chat with us.

Locally in Johannesburg, the delivery partners are constantly working to deliver on time however with deliveries outside of Johannesburg, we have to depend on independent delivery companies who wait for pooled deliveries to make their long distance trips economical. With the exhorbitant increases in fuel, this industry is further under pressure. You can expect to wait between 2 and 8 weeks from date of placing order to delivery outisde of Gauteng.  Your consultant will give you a best expectation guideline of what to expect when placing your order.

Yes, upon pre-arrangement, we allow self collection, goods condition are signed off at collection point.

We will keep you up to date every step of the way. Be sure to check your email and Whatsapp.

Our ordering process has been built with absolute clarity in mind. We hope that you are happy with your choices once you confirm. As items are bespoke and made to your preferences, no returns are possible. Please see link for our full policy on Exchanges and Refund.

We apologize for the inconvenience. Please contact us immediately to rectify the situation. Click on contact in your order confirmation or chat icon. Alternatively, please WhatsApp +2783 988 8894.

All goods are custom made for each individual with high quality materials and fabrics. You have the opportunity to inspect all items at point of delivery in front of the delivery individual/s and to report it immediately, in which cases it is fixed and returned to you. We offer a warranty between 6 months and 1 year on frames produced depending on the item. Due to the nature of fabric and finishes including inner foam, pins, paint etc. depending on self care and being a wear and tear item, no warranty or guarantee is provided on this.

We provide detailed dimensions for each item. Please kindly confirm your measurements before placing an order. If an order has not joined the production line, we are happy to refund you in full. Regrettably, we cannot refund any orders that have already started or been delivered.

We deliver across South Africa with our contracted delivery partners. Delivery to neighboring countries can be arranged, please chat with us.

If you order a furniture item/s, we do not offer exchanges or refunds as these are custom orders made for you.

If you order a non-customised item/s, and not completely satisfied with your order, we will assist you within our control. You will need to supply the required information to apply for an exchange.

Our return policy is 14 days from date of delivery for non-furniture items. After this time has lapsed, we cannot provide any refunds or exchanges. Please note that refunds and exchanges are not possible on made to order product orders and sale items.

To start your return and exchange process, please contact us via chat.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

There may be scenarios where only partial refunds are provided (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery
• Items on sale and custom-made items cannot be returned

The returned item will be inspected within 48 hours of arriving at our warehouse. Buyer will be provided Once we’ve determined it is in as-new condition, we will process your return and issue a refund. All items need to be returned to our warehouse at the buyer’s cost.

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.

Please note it may take up to 7 business days for your refund to appear in your South African bank account.

Please find our complete Exchanges and Refund Policy here: view Exchanges and Refund Policy

If your order has commenced on the production line, regrettably we cannot cancel the order. If it is still in the queue, we will gladly provide you with a refund.

In the unlikely event, that there is something wrong with your delivered order, please kindly send us pictures evidencing the damage within 24 hours of delivery and we will assist in rectifying the situation. Please find our complete Exchanges and Refund Policy here: view Exchanges and Refund Policy

1. Lead Times: Orders are queued every Friday, please expect your order 2-6 weeks from the Friday your order is queued. Majority of our orders are delivered within 2-3 weeks.
2. You accept that whilst we make every effort to produce items as close to the website image/your inspiration image provided as possible, lighting, angles, colours, picture limitations, your custom dimensions and personal choices etc. can cause variations. There are no returns and refunds possible on all custom made items. We will of course rectify any unforeseen critical damages should it be received in a less than reasonably perfect condition.
3. Slight variations are to be expected from design images as items are handcrafted.
4. Fabric swatch colours vary depending on device and in person selection is recommended, any queries on fabric for electronic selection cannot be entertained.
5. It is the client’s responsibility to ensure measurements provided suit their space, we cannot be held responsible for unreliable/inaccurate measurements.
6. All bed bases from queen size to king and super king sizes will be made in two pieces to ensure fitting into standard sized rooms.
7. Delivery charges depend on the weight and angles of the items ordered and will be charged accordingly to the level of work required as follows:

 

FREE	For orders over R15000, within 50km JHB and ground floor drop off delivery only
R680	Main areas JHB drop off/ground floor
R850	Main Areas PTA / Centurion drop off/ground floor
QUOTED	Larger orders may attract a larger truck fee or multiple deliveries
QUOTED	For any other area, you will be quoted directly by the transporter
+R350	Upstairs/First Floor
+R1850	When hoisting is required
+R680	A minimum of R680 charged for installation and R450 per installed item thereafter
R150-R350	Décor items and cushions
Drop off means placing items into a room on ground floor.

8. The room must be ready for the purchased items before delivery arrives. No moving of client’s existing furniture is allowed. Should this be required, an additional charge of R250 per item moved will be invoiced.
9.  Once delivery times have been accepted by the client, someone must be available to take collection or advise us immediately to avoid additional charges. Installations are guided by the client/nominated receiver on site on the day of delivery, SK HOME is not responsible for incorrect sequencing of items in an order.
10. No payments should be made to the delivery companies or installers, you will receive an invoice directly from SK Home.
11. The client or their nominated receiver must check goods upon time of delivery on site, once the driver/transporter leaves your premises, any items that require further changes/amendments will attract a further delivery charge for the client’s account.
12. Regrettably due to dishonesty, no possible “after-the -fact” defects identified post the timeframe provided by the transporter will be entertained. Assistance may be provided at an additional cost.
13. For orders outside of main cities JHB and PTA, we may introduce you to an external transporter that you contract with separately. SK HOME hands over responsibility of the goods at point of goods leaving the workshop/s.
14. Once goods are ready for delivery, SK HOME must deliver within 1 to 7 days, one Saturday to the next, a holding fee will apply of R450 a day that we have to store the goods. This ensures your goods arrive in perfect condition and not endure damage from a full warehouse.
15. Deliveries are executed on a Saturday only, on a pooled deliveries basis to keep the delivery charges manageable. SK HOME does not profit from delivery fees.
16. Upon delivery confirmation, clients are provided with the transporter’s details. SK HOME is not in possession of their delivery schedules and it’s recommended to communicate directly with the provided contact should you wish to track your delivery. Specific time requests will be accommodated on a best efforts basis.

Please WhatsApp +2783 988 8894, we look forward to chatting.