FREQUENTLY ASKED QUESTIONS

Do you have a show room?

We are an online store, and our products are made to order which means our selection is small, however we do have wood and steelwork finishes, material swatches and leather options for you to select from. Our mini showroom is based in Sandton and by appointment only. If your busy life makes it difficult to set up time, our friendly staff can video call you to kick off the process.

Do you service the hospitality industry?

Yes we do. We receive large orders from our commercial clients from wedding events to commercial offices and residential apartments, restaurants, hair salons, spas and nail boutiques.

From concept to creation, we guide, design and manufacture bespoke pieces to suit our commercial clients design themes, colour palettes and budgets. All items on our online shop are also available and customisable for any event.

For more info, please whatsapp +2783 988 8894.

Is my colour/fabric in stock?

Due to the lockdown in China (covid) and global shipping delays, there are certain fabrics and colours that are not available from time to time. Should this happen you will be notified and requested to replace with the next best match.

Do you have stores nationwide?

We are able to provide our customers with affordable luxury by operating as an online store. We have one showroom in Sandton, Johannesburg. However we deliver across South Africa. Free delivery for orders over R15 000 in Gauteng.

What is the best way to contact you?

Please chat with us on by clicking on the chat icon or WhatsApp +2783 988 8894. We endeavour to respond same day.

What payments do you accept?

Checkout easily with VISA and Mastercard or log onto your Payfast or Microcred account. You can also pay by EFT in which case please let us know your preference on chat, we will send you banking details and once you send proof of payment to shop@skhome.co.za with your invoice number, we will start your order.

Banking details:

Account Name: SK Home

Bank Name: Standard Bank

Account Number: 370860500

Branch: Sandton

Branch code: 019205

Are my card details safe with you?

Our website is encrypted, and we do not store your credit card details, therefore we are a secure online shopping experience like many other stores in SA.

Do you provide extended payment terms or laybuys?

We offer laybuys, you are welcome to determine your own frequency of payments or we can work on three equal payments to cover your order. Once the final installment is received, your order will be added to the production queue. We currently also provide extended payment terms via our partner Microcred. All orders must be settled to SK Home in full before the manufacturing process begins.

How much is delivery?

PLEASE NOTE: Due to the exhorbitant fuel hikes globally, our delivery partners have increased prices. SK Home continues to subsidise our clients delivery charges on the below basis.

Free delivery for orders over R15 000 in Gauteng.

The delivery of furniture items are not as simple as overnight couriers (unfortunately). The weight and dimensions of furniture causes the delivery fee to fluctuate.

SK Home subsidises the delivery fee as a value add to our clients and therefore you automatically receive a discounted delivery charge. Due to the dimensions of typical furniture items, we charge a flat fee of R560 for delivery in Johannesburg and R1950 for delivery across South Africa. For smaller decor items under a certain weight, delivery is R180 countrywide. This delivery fee covers a typical “cart”. For larger orders, we reserve the right to charge a delivery top up fee. This will be agreed up front before we proceed with an order. The delivery top up fee can be activated if the number of items or the weight of the items are greater than the typical “cart”. This usually occurs with our commercial clients who place large orders for their events and functions businesses or show houses and furnished estates etc.

We do not profit from delivery fees.

Your delivery fee depends on the items selected. Free delivery for orders over R15 000 in Gauteng. Smaller accessories items attract a shipping charge of R180 when purchased without furniture.

Can my delivery costs change after I place an order?

PLEASE NOTE DUE TO THE EXHORBITANT INCREASES IN FUEL GLOBALLY, our delivery partners have increased prices, SK Home continue to subsidise our clients deliveries on the below basis.

In most cases, no, however for larger orders, delivery fees can be affected due to their weight and size and in these cases the answer is yes. However please be comforted that this will be discussed with you before proceeding with your order and you can choose to cancel your order if this is a dealbreaker. The delivery of furniture items are not as simple as overnight couries (unfortunately). The weight and dimensions of furniture causes the delivery fee to fluctuate.

SK Home subsidises the delivery fee as a value add to our clients and therefore you automatically receive a discounted delivery charge. Due to the dimensions of typical furniture items, we charge a flat fee of R560 for delivery in Gauteng and R1950 for delivery across South Africa. This delivery fee covers a typical “cart”. For larger orders, we reserve the right to charge a delivery top up fee. This will be agreed up front before we proceed with an order. The delivery top up fee can be activated if the number of items or the weight of the items are greater than the typical “cart”. This usually occurs with our commercial clients who place large orders for their events and functions businesses or show houses and furnished estates etc.

Your delivery fee depends on the items selected. Free delivery for orders over R15 000 in Gauteng. Smaller accessories items attract a shipping charge of R180 when purchased without furniture.

Where do you deliver?

We deliver across South Africa. Delivery to neighboring countries can be arranged, please chat with us.

Could there be delays in my delivery?

Locally in Gauteng, the delivery partners are constantly working to deliver on time however with deliveries outside of Gauteng, we have to depend on independent delivery companies who wait for pooled deliveries to make their long distance trips economical. With the exhorbitant increases in fuel, this industry is further under pressure. You can expect to wait between 2 and 8 weeks from date of placing order to delivery outisde of Gauteng.  Your consultant will give you a best expectation guideline of what to expect when placing your order.

Can I self-collect?

Unfortunately not, for health and safety reasons, our clients are not allowed at our workshops. Free delivery for orders over R15 000 in Gauteng.

How do I track my order?

We will keep you up to date every step of the way. Be sure to check your email and Whatsapp.

What is your refund policy?

Our ordering process has been built with absolute clarity in mind. We hope that you are happy with your choices once you confirm. Please see link for our full policy on Exchanges and Refund.

I received my order broken and/or damaged, what do I do?

We apologize for the inconvenience. Please contact us immediately to rectify the situation. Click on contact in your order confirmation or chat icon. Alternatively, please WhatsApp +2783 988 8894.

What if my order does not fit in my home?

We provide detailed dimensions for each item. Please kindly confirm your measurements before placing an order. If an order has not joined the production line, we are happy to refund you in full. Regrettably, we cannot refund any orders that have already started or been delivered.

Where do you deliver?

We deliver across South Africa. Delivery to neighboring countries can be arranged, please chat with us.

I changed my mind, can I return my order?

If you order a furniture item/s, we do not offer exchanges or refunds as these are custom orders made for you.

If you order a non-customised item/s, and not completely satisfied with your order, we will assist you within our control. You will need to supply the required information to apply for an exchange.

Our return policy is 14 days from date of delivery for non-furniture items. After this time has lapsed, we cannot provide any refunds or exchanges. Please note that refunds and exchanges are not possible on made to order product orders and sale items.

To start your return and exchange process, please contact us via chat.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

There may be scenarios where only partial refunds are provided (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery
  • Items on sale and custom-made items cannot be returned

The returned item will be inspected within 48 hours of arriving at our warehouse. Buyer will be provided Once we’ve determined it is in as-new condition, we will process your return and issue a refund. All items need to be returned to our warehouse at the buyer’s cost.

You will be responsible for paying for your own delivery costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note it may take up to 7 business days for your refund to appear in your South African bank account.

Please find our complete Exchanges and Refund Policy here: view Exchanges and Refund Policy

Can I cancel my order?

If your order has commenced on the production line, regrettably we cannot cancel the order. If it is still in the queue, we will gladly provide you with a refund.

Are the items covered by warranty?

In the unlikely event, that there is something wrong with your delivered order, please kindly send us pictures evidencing the damage within 24 hours of delivery and we will assist in rectifying the situation. Please find our complete Exchanges and Refund Policy here: view Exchanges and Refund Policy

My question is not answered?

Please WhatsApp +2783 988 8894, we look forward to chatting.

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